User experience and research

Jackdaw offers a range of services that puts the user at the centre of the research and design process:

Designing research for discovery phase

  • For early phase exploration of an idea or to find out the way your target audience behaves and may approach your ideas for a digital service invest in discovery phase research.  This may be ethnographic,contextual or interview based. 


Researching the existing user experience

  • Test for usability issues on mobile, tablet or desktop of existing digital services
  • Find out what users navigate and accomplish tasks on your site.


Expert evaluation

  • Idenify issues and problems using expert evaluation techniques using heuristics.
  • Research outputs are  actionable recommendations.


Designing prototypes & services

  • Rather than invest at great expense and time, explore ideas quickly and cheaply with paper or axure schematics or journey maps.